CONSULTING SERVICE

The best company specialized in developing IT operation management solution in Korea

01

Necessity for IT Optimization
Diagnostic Consulting

“Health Checkup Is Not Only For People!
T Operation Also Requires Checkup and Diagnosis!”

We should have regular checkups and get a diagnosis of our health condition by
specialists in each field in order to know our current health status. IT operation
must also be thoroughly diagnosed by specialists in each field and prescribed
a remedy for a healthy IT operation environment.

Association by each organ: Work Linkage Process and Impact

BODY
Medical Specialist
Diagnostic Mechanism
Doctor’s expertise → Diagnosis of internal
medicine, surgery, ophthalmology,
otolaryngology, phychiatry, etc.according
to examination area
Recovery
Diagnostic Considerations
Sex, age, race, physical constitution,
blood type, residential environent (area),
congenital disorder (restriction),
personality, etc.
ORGANIZATION
Professional Consultant
Diagnostic Mechanism
Diagnostic consultant’s expertise →
Diagnosis of organization structure, work
system infrastructure, information system,
data system, etc. according to survey are
IT maturity recovery
Diagnostic Considerations
Sectors and types of industry, business
characteristics, organization culture, region,
environment, awareness, scale and range of
service, restriction, trend, etc.
02

Introduction of IT Optimization
Diagnostic Consulting

Asset-Based IT Operation Diagnostic Consulting Service

We promise to recover customer’s IT to the optimum condition by assets, methodologies, and insight accumulated through multiple consulting projects of various industries.

  • systematic
    Perform diagnosis through systematic
    diagnostic methodology
    Perform standard diagnosis through systematic
    methodology, and establish the foundation for
    continuous IT operational maturity-level management
    system.
    Establish integrated solutions by performing
    diversified diagnosis through mutual linkage between
    each field with considering continuous life cycle
    between diagnostic fields.
  • specialized
    Customer-specified diagnosis by
    providing diagnostic flexibility
    Select five major basic diagnostic domains:
    personnel and organization, operational process,
    operational environment, management tool,
    and data management from IT Lifecycle perspective
    Flexibility of diagnosis range, domain,
    and implementation techniques considering
    organizational characteristics and requirements
  • reliability
    Ensure the reliability of diagnostic results
    by professional diagnostic consultants
    with multiple consultation experiences.
    Utilize expertise, experiences, and know-how of
    professional consultants specialized in each
    diagnostic area
    Utilize expertise, experiences, and know-how of
    professional consultants specialized in each
    diagnostic area
  • quantitative
    Provide diagnostic results guaranteeing
    objectivity through quantitative
    assessment model and verified analytical
    techniques
    Quantitative measurement according to operational
    diagnostic maturity model considering domestic
    business life cycle
    Ensure objective and reliable diagnosis results
    through verified evaluation and professional analysis
    techniques by defining various criteria for each
    diagnostic item, use, and purpose
  • benchmarking
    Establish optimal improvement plans
    and To-Be model through comparative
    analysis of domestic and foreign
    advanced examples
    Ensure validity and reliability by confirming
    the feasibility through comparative analysis of
    domestic and foreign advanced examples
    Present a specific implementation strategy from
    the establishment of a realistic improvement plan
    to the To-Be model in every field
  • substantive
    Present a practical implementation
    roadmap
    Present a realistic improvement roadmap considering
    the life cycle of the entire IT operation field and
    the association between technical elements and
    implementation direction
    Provide post support service for improvement and
    quick implementation from the improvement
    roadmap consulting
Development of the formalized IT diagnostic methodology based
on self-development methodology, NCS-ITOC

We have developed a diagnostic methodology which fully reflects know-how based on multiple experiences and accumulated knowledge, which consists of 4 areas on each IT field.

  1. 01. NCS-TM3
    (Nkia Consulting Service-IT Total Mgmt. Maturity Model)
    Consulting for comprehensive diagnosis of IT operation statusIT
    Diagnostic Domains: 5 areas including personnel and organization, operational
    process, operational environment, management tools, and data management
    from an integrated perspective across the overall IT operational environment
  2. 02. NCS-SM3
    (Nkia Consulting Service-IT Service Mgmt. Maturity Model)
    Consulting for diagnosis of IT operation management system status
    Diagnostic Domains: 5 areas including personnel and organization, operational
    process, operational environment, management tools, and data management
    from IT operation system and process perspective
  3. 03. NCS-AM3
    (Nkia Consulting Service-IT Asset Mgmt. Maturity Model)
    Consulting for diagnosis of IT asset management system status
    Diagnostic Domains: 5 areas including personnel and organization, operational
    process, operational environment, management tools, and data management
    from an IT asset management system perspective
  4. 04. NCS-DM3
    (Nkia Consulting Service-Data Mgmt. Maturity Model)
    Consulting for diagnosis of data management system status
    Diagnostic Domains: 5 areas including personnel and organization, operational
    process, operational environment, management tools, and data management
    from a perspective of data management and utilization generated during IT operation
03

Procedure to Perform IT Optimization
Diagnostic Consulting

IT Optimization Diagnostic Consulting is proceeded in initiation > analysis and diagnosis > completion, and consists of 3 phases and 13 activities.

04

Expected Effect of IT Optimization
Diagnostic Consulting

  • Establish the future of desirable organizational culture by diagnosing the current
    organization, identifying the key factors underlying it, and drawing related issues.
  • Provide a systematic improvement plan to enhance work efficiency by analyzing
    suitability, core functions, and vulnerability for each solution already introduced
05

Examples of IT Optimization
Diagnostic Consulting

Vietnamese Ministry of Finance (MOF)
Title
Consulting on the feasibility to introduce a global standardized IT
service system
Purpose
Diagnose IT operation status for Vietnamese MOF to introduce a global
standardized IT service system and establish the medium and long term
improvement roadmap
Time of
Business
2015. 06 ~ 2015. 12
Business
Scope
4 domains including role (personnel/organization), procedure (operational
process), infrastructure (operational resource), system (management tool)
Major
Activity
Status information and documentation survey, IT operation management
level survey, IT operation management status interview, short term/
medium and long term roadmap establishment
Major Results
  • Present a gradual change direction for the transition from rigid Flat Model-based
    organization operation which is currently infrastructure-driven to Tower Model for
    service-centric operation
  • Present a direction to establish a system for Life Cycle management prior
    to IT investment
  • Present a direction for improvement or establishment of standardized
    operational rules/procedures for the overall fields of IT service
  • Present a direction of system enhancement or new deployment for integrated
    operation management system
  • Present a direction to deploy IT asset management system based on ITIL
    standard from IT perspective
Korean National Meteorological Satelite Center
Title
Consulting on the global standardized IT operation system and
establishment of medium and long term improvement roadmap
Purpose
Present a short term improvement plan to prepare changes in operating
environment of National Meteorological Satelite Center, and establish
the medium and long term roadmap to improve IT operation management
system at the global level
Time of
Business
2016. 10 ~ 2016. 11
Business
Scope
4 domains including role (personnel/organization), procedure (operational
process), infrastructure (operational resource), system (management tool)
Major
Activity
Status information and documentation survey, IT operation management
level survey, IT operation management status interview, short term/
medium and long term roadmap establishment
Major Results
  • Establishment of short and medium and long term improvement principles:
    establish 8 major tasks based on recognition improvement, clarification,
    standardization, and optimization
  • Short term task: Recognition improvement, change roles/responsibilities
    among organizations, standardization of guidelines/policies/procedures,
    automation based on urgency and impact
  • Medium and long term task: Present tasks to improve operating system
    at the global level

※ Other Examples

  • 국가정보자원관리원
  • 대한민국 국방부
  • 현대 오토에버
  • DRB